Aroma Of Dakshin

"After spending many days in the UK, I visited Aroma of Dakshin, Manikonda, expecting a good dining experience. I ordered Dakshin Special Chicken Pulao and Ghee Rice with Dal. The ghee rice and dal were acceptable (7/10). However, the chicken pulao was very poor in quality. The rice was excessively wet, and the chicken pieces were soggy and not properly cooked. This made the dish unpleasant to eat. I have clear photos as evidence, along with the paid bill. I politely requested the staff to re prepare the chicken pulao. The manager came, checked the dish, and refused to re cook it. He stated that the same food had been served to other customers and that no one had complained before. This response ignored my genuine concern as a customer. Even though I was unhappy with the food, I paid the full bill. However, no corrective action was taken no re cooking, no replacement, and no effort to ensure customer satisfaction. My concern is not just about one dish, but about value for money, food quality, and respect for the customer’s time and journey, especially after dealing with traffic to reach the restaurant. Customers expect their feedback to be valued, not dismissed. This experience was disappointing and does not reflect good customer service standards."

"The ambience is absolutely wonderful and easily the highlight of the place. However, the food was just okay and didn’t quite live up to the prices on the menu, which felt a bit overpriced for what was served. The quality of the food was good, the taste was moderate, and the portion sizes were fine. The service time was very slow, which further affected the overall experience. Overall, the ambience really stands out, but the food and service could be better for the price."

"So nice place with a very good ambience that gives a traditional south Indian feel. The service was not so good. One feedback for unlimited meal, the service was too slow and not serving entire food at once. They have their own pattern decided of serving food, it should be changed to serving all items at once."

"It’s a gorgeous space, and service staff are all excellent. The banana leaf experience and meal choice everything is great. My only gripe is with the taste of food. I understand in this region people prefer spicy food; but personally the food was so overtly spicy, it was not a pleasant experience for me or my family. If you love that the only prevailing taste from your food is spice on your tongue, then you might enjoy the food here as well."

"Visited Aroma of Dakshin and tried their Non-Vegetarian Meals, Laal Maas (mutton curry), and Malabar Parotta. The meals were flavourful and well-prepared, and the Laal Maas had good spice and tenderness. The Malabar parotta was fresh, soft, and paired well with the curries. However, the big disappointment was the Coconut Pudding. It was completely bland, lacked sweetness and coconut flavour, and honestly not worth ordering. Would not recommend this dessert. Overall, a decent place for meals and curries, but the desserts need a serious upgrade."